Pacific Security Force Pvt Ltd is a well reputed name in the Service Industry. It is in the field from those days when the organized multiple services group dint exist simply because, in fact, we started them up in this country.
The journey started with its first step when a retired military officer put his concept and dream to give it a practical shape soon after his retirement in the year of 1971 when the country was celebrating its victory in the war of 1971. The reason that inspired the officer to startup a multiple service agency is his experience and hardship acquired through dealing with different service providers for different services instead of one with the multiple services during his military tenure. During this he was always been thinking as if there would had been just one service providing agency with all those multiple services to deal with just one and not with a lengthy list of agencies all together.
Guided by relentless focus on our five imperatives, we have our commitment to constantly strive to implement the critical initiatives required to achieve our vision. In doing this, we determined to deliver operational excellence in every corner of the Company and meet or exceed our commitments to the many clientele we serve. All of our long-term strategies and short-term actions will be molded by a set of core values that are shared by each and every associate.
As the Nationwide Service Industry Leader, we are committed to build a unique portfolio of multiple services, striving to surpass our competitors in quality, innovation and value, and elevating our image to become the Multiple Services Providing Company that the most of the clients turn towards us worldwide. The People’s Choice for buying any service we are determined to become the destination for those who need these services, offering the convenience of multiple services under a single roof and providing high tech service experience that helps create lifelong customer relationships.
Pacific Security Force Pvt Ltd vision is to be the most professional multiple services provider leader in the industry by exceeding its customers’ expectations and creating client-agency working partnerships, while valuing each and every employee.
As a multiple services provider, we value quality partnerships, integrity, exceptional customer service, personal growth, and community leadership.
Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus we do, as individuals, become a successful team, and the Pacific Security Force Pvt Ltd achieves its full potential.
We insist on open, honest, and fair relationships with each other, our customers, and business partners. We believe this is the only way to do business.
We will continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career across the country.
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and treat their goals and objectives as our own. We increase their competitive advantage by consistently exceeding expectations.
We foster innovation and take personal risks to improve our services offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of multiple services under one roof.
We strive to provide improving quality services that will exceed service recipient requirements, and to respond to our corporate responsibility to our clients, community and employees. We will actively pursue ever improving quality through programs that enable each employee to do their job right, the first time, and every time.
The philosophy of customer service
The importance of customer service is not a radical idea. As we are convinced that the customers will pay up to 25% more for a better customer experience, and that 89% of consumers began doing business with one company following a poor customer experience at a competitor.
But many companies still treat customer service as a cost centric to be minimized. In companies where customer service is adopted as a philosophy, however, something else happens.
Some of the well reputed companies had to overcome seemingly insurmountable business problems to become what they are today. And they have had to differentiate themselves from a multitude of competitors in their respective markets.
They choose to do so by becoming renowned for their focus on the customer. Each and every one of the companies could probably increase their short-term profit by discontinuing their focus on service. But they would likely fade into oblivion rapidly, becoming “also ran” brands in crowded markets.
“We, at the Pacific Security Force Pvt Ltd, have aligned the entire organization around one mission: to provide the best customer service possible.”
Customers return to a company time after time because they develop a relationship of trust. They know what they can expect, and they know that if they do not get exactly that, they can return or exchange the item—or simply get their questions answered—without getting angry and without suffering through the numerous challenges to their credibility erected by policies aimed more at protecting profit than at building customer loyalty.
The customer relationship management (CRM) systems at our customer-focused organization is robust enough so that the customers do not have to answer the same questions multiple times (“What’s your account number again?”), and customers can usually get a live person on the phone rapidly if not immediately if they wish. The Pacific Security Force Pvt Ltd policies are biased in favor of the customer, and are clearly stated in multiple places. In short, customers are treated with respect.
All of this is important for the brand because customers who feel respected and who find it easy to do business with a brand are very likely to return to buy our services again and again. They become loyal, lifelong customers, and often become evangelists for the brand.
In financial terms, it means that the Pacific Security Force Pvt Ltd have to spend less marketing funds, because it do not have to replenish a base of customers that is continuously eroding. It focuses more spending on innovation, quality, and customer support. It is a fundamental principle of business that costs more to win a new customer than it does to retain and existing one.
One other thing that our business tends to have is our premium profile. We have chosen to believe that customers will indeed pay more for great service, and to compete not on price, but rather on the quality of the whole customer experience from hiring our services to our customer service and support. Because when customer service is treated a philosophy that permeates a company’s culture, each hiring of the service becomes a prelude to the next.
We have consciously nurtured our R & D department as this department has to play role at every stage of service delivery activity as well as designing customized solutions for our clients.
We are equipped with an efficient R&D unit that emphasizes on research and development to upgrade ourselves in both, technology & industry knowledge.
Our team includes experts in the field of science, engineering, software and service technologies. Since our inception, we have become synonymous with innovative technology and cutting edge solutions.
As a customer focused & technology driven organization offering quality services is our forte. By updating technology & infrastructure, we have continued to deliver high value of services to our customers. Moreover, our integrated process of operation has enabled us to meet the demanding notes of this intensely competitive industry.